Wednesday 20 December 2023

Quick Explainer: DECADES OF INCONSIDERATE PARKING ARE THE ROOT CAUSE OF NECESSARY PARKING UPGRADES

Balbirnie House has now delivered £100,000 of investments into upgrades across the entire span of our parking portfolio. 

As we have moved through the phased introduction, we have delivered a Trilogy of blog articles, introducing the new systems, explaining the further future potentials of additional investment up to £350,000 - as well as an extremely comprehensive summary of the problems we have previously contended with, across decades of inconsiderate parking. Should you wish to read the Trilogy, you can access that via this link. 

This new blog is a very quick explainer. 

Drone image credit: The Kilted Photographer


Balbirnie House sits as a truly stunning 1777 heritage asset for Scotland, as the focal centrepiece of the 400 acre Balbirnie Park. Over the recent decades Balbirnie Park itself has become a popular tourism destination, and from 2023 onwards is set to become even more popular, with destination visiting and stopover status defined on the brand new Fife 191 driving route. Balbirnie Park is destination 18
https://www.fife191.com/map

Our car parks are privately owned by Balbirnie House Hotel Ltd. We need to retain all parking for our hotel guests, and those who are using our ten brand new electric vehicle chargers. 

In 2023 we saw Balbirnie House receiving Haute Grandeur recognition, and very extensive media coverage, Best Wedding Hotel in the world, for the 4th time. 

Balbirnie House is also Scotland's 2024 National Wedding Hotel of the Year. This is the 15th time this award has been received in 17 years. 

In these contexts Balbirnie House is now the most celebrated wedding venue on Planet Earth. As we are sure anyone can agree, we need to retain sufficient parking spaces all year round, for our tens of thousands of arriving wedding guests. As well as all guests who are visiting for dining, overnight stays, celebrations and private and corporate events. 

In all contexts of post-pandemic trading, we are seeing increases not only in the volume of enquiries we have for future special events, but as a generality the numbers of guests physically attending events has gone up as well. 

We only have 100+ parking spaces, within which we need to retain spaces for everyone working here as well. It is therefore absolutely common sense, that in the first instance we need to retain all parking areas for our guests. 

We also highlight that beautiful Balbirnie Park is a vibrant destination for all sorts of recreational activities. The park itself also includes a stunning 18 hole golf course.

With all evolving progress, in 2023 Balbirnie House made significant investments and introduced state-of-the-art technology across the entire span of parking portfolio, primarily to ensure that we retain sufficient and convenient parking spaces for all guests who are visiting our hotel. So as to assist with this, parking charges are applicable. 

With sustainability to the fore, we also introduced a set of ten pre-reservable electric vehicle chargers, which have capability to deliver 8 million miles per year, of clean electric driving.

With our kindest regards, 

Nicholas 

MD Balbirnie House

Sunday 17 December 2023

ARE YOU POPPING THE QUESTION? 2024 Marvellous Midweek £79.95 per wedding guest

Blog update 22.12.2023 

We have just gone live over on our main twitter/ X with the following celebratory offer, it is the first time in history that we are creating scope for five future sets of wedding clients, to take over Balbirnie House in entirety for a 2024 wedding, without our usual £2,500 Exclusive Use fee applicable. This takes Marvellous Midweek, to a totally unprecedented level of value, for midweek dates with a minimum of 70 overnight guests. 

Tweets: 

In celebration of becoming Scotland's 2024 national Wedding Hotel of the Year (for 15th annual time), in 2024 we are going to offer five wedding dates for Marvellous Midweek wedding packages, on an Exclusive Use basis, WITHOUT APPLYING EXCLUSIVE USE CHARGES (normally £2,500)

❤️ 

NB All bedrooms occupied on the night of the special day. Exclusive Use is applicable from 12 noon (on the day of the wedding, until checkout 11am the day afterwards) First come first served! To enquire about available dates or indeed to reserve today E: leah@balbirnie.co.uk

๐Ÿฅฐ

Pre wedding dinners and pre wedding accommodation subject to availability.

Romance on another level @BalbirnieHouse If you are thinking of Popping the Question, and wish to provisionally hold a date in the meantime, in anticipation of the answer to the question being a Yes? Of course, we can hold you a date provisionally! E: leah@balbirnie.co.uk

And here is that new package on five dates. Based on 70 adult day guests: 

Original blog: 

The 2022 calendar year was our busiest ever year in history for weddings, on 194 days we had wedding celebrations taking place. One reason it was so incredibly busy, was attributed to the fact that so many couples had previously needed to shift dates, due to the pandemic. Sometimes then shifting, again and again. 

On our blog we've highlighted before, how our wedding planning department managed that challenge, as it was the most amazing hospitality we have ever seen delivered via Balbirnie House, due to the scale of the challenge, the logistics, and all emotions involved. 

Thank goodness we have now reverted back to logistical normality in 2023. 

The moving of wedding dates is not always a straightforward thing to do, especially if a client needs to make reservations for accommodation on nights on either side of the wedding day itself. 

Through 2023 we saw a marginal reduction in wedding dates, taking place on over 170 amazing days, still somewhat busier than we were accustomed to seeing before, in the years before the lockdowns. 

Truly remarkably, we will start 2024 however, with our wedding diary already even busier than in 2023. An accumulating history of Memories are Made of This ๐Ÿ’–

There is absolutely no doubt, that we are seeing so many future wedding bookings, because of the globally unprecedented circumstances of seeing Balbirnie House becoming defined as Best Wedding Hotel in the World, for the fourth time in 2023. 

When it published, the breaking news story, went straight to Most Read news story in Scotland: 

Being defined as The Most Celebrated Wedding Venue on Planet Earth is certainly a huge task for our entire hotel to live up to on a daily basis. All we can look to do is keep evolving, keep delivering flawless event planning, and keep approaching everything as one very special day at a time. In a wedding context, if you wish to become a part of this incredible history, then please do contact us to arrange a visit. 

What we are now wondering, is how many additional 2024 midweek dates will now be reserved for weddings in the weeks and months ahead? (We do have a few Sundays available as well.) 

It is always the same every year, in that the romance of the festive season always deliver the most popping of questions. So, who is getting married? 

Because of the sheer scale of festive engagements, January is usually our busiest month of the year, for new wedding enquiries and prospective new client show rounds. 

Some couples are so very obviously so excited about getting married after they have become engaged, that they simply cannot wait to proceed. In the context of Balbirnie House, with most key wedding dates already booked for weddings or otherwise with the hotel already fully booked for accommodation, many couples opt instead to reserve midweek dates, within the next year. Certainly during the summer months, we can see wedding celebrations taking place here 7 days per week.

From experience at Balbirnie House over 3 decades and more, there is something I can certainly highlight. If couples are originally considering weekend dates 'so that wedding guests will be off work anyway', well ... when midweek dates are reserved instead, we have never ever heard of wedding guests (in these circumstances) not choosing to attend the wedding. What actually happens is that the wedding simply proceeds as it would have done on a weekend date, but it brings the added benefit of very significantly better value for money. (Balbirnie House has always offered flexi-pricing depending on time of year, and day of week.)

We underline, to a certain extent flexi-pricing depending on day of week may also be applicable across the span of some of your wedding suppliers as well. 

When our wedding planning team revised and updated annual wedding literature (applicable 1st May 2024 onwards), they have therefore defined scope for 'Marvellous Midweek', with pricing at £79.95 per wedding guest

If I may be so bold as to say so, I personally feel that this particular package, given what is included, represents the absolute best value-for-money that exists across the span of weddings in Scotland. And I say that in the contexts of Balbirnie House now defined for the 15th annual time in 17 years, as Scotland's 2024 National Wedding Hotel of the Year. 


Very specifically as well, we continue our midweek tradition of delivering preferential wedding accommodation pricing, from £120 per double room. We can assure you, that this is a very, Very attractive proposition for all guests who wish to stay. 

Here is the list of what is included within Marvellous Midweek: 

Our wedding literature is downloadable via our website.

To arrange an appointment to visit Balbirnie House, please E: leah@balbirnie.co.uk 

Our history has been created by delivering one very special day at a time. Please do come along and visit, showing prospective new wedding clients around the house is always amongst the most special parts of what we do. Marvellous Midweek! ๐Ÿ’–

All best wishes, 

Nicholas 

MD Balbirnie House 





Saturday 16 December 2023

DECADES OF INCONSIDERATE PARKING ARE THE ROOT CAUSE OF NECESSARY PARKING UPGRADES

We introduced phase 1 parking portfolio upgrades across the span of our 50,000 follower social media back in early November. £100,00 investment: 

HOTEL CONFIDENTIAL: EV CHARGING AND PARKING PORTFOLIO MODERNISING FOR THE SUSTAINABLE FUTURE (balbirniehouse.blogspot.com)

After the above blog post had a first 500 readers, there were no comments received at all. So we thought, well that's straightforward then, everyone understands the simplicity of what we are delivering. 

In turn, we have supplemented this with further info as regards what the further future potentials are, defining potential phase 2 and 3 eventual investment totalling circa £350,000 

HOTEL CONFIDENTIAL: 30 EV chargers? Parking Portfolio, future strategy summary (balbirniehouse.blogspot.com)

We have had multiple enquiries over recent days, some members of the general public are certainly somewhat confused, and don’t realise that all related parking areas are 100% in the ownership of Balbirnie House Hotel Ltd.

On that basis I delivered an explanatory Pinned tweet yesterday, with a significant thread of very comprehensive explanation.

Balbirnie House (@BalbirnieHouse) / X (twitter.com)

Today, we take all most relevant points on that twitter thread, and summarise these in one article. At the point of having 1,000 readers over on the twitter thread, there is not one single individual who has disagreed with anything. Understandable, as the facts, are the facts. 


The above ordnance Survey mapping shows all areas in the ownership of Balbirnie House Hotel Ltd. 

GENERAL PROBLEMS WITH INCONSIDERATE PARKING 

Having been asked to define a figure, we can now do so.
At the peak of inconsiderate parking (in summer), up to one third of our circa 100 parking places have been used by drivers who should not be there. Not sustainable when we have weddings 7 days a week, and we need all parking spaces.

We have needed to contend with these circumstances, until we have arrived at the point whereby technology has enabled us to introduce state-of-the-art parking systems which can ensure we retain all parking for our hotel guests, and eg visitors now charging electric vehicles.

It appears to be the case that there are members of the general public who feel that they somehow have some form of right to park in our car parks, eg simply as park visitors? That is not the case. Public parking for Balbirnie Park is located on left hand side of entrance of the main driveway.

With the greatest respect to any member of the general public who has been inconsiderately parking in our private car parks, we do not see eg why any arriving Father of the Bride should be unable to park because of your incorrectly parked vehicle.

Our hotel management team have multiple daily walk rounds of grounds and parking areas, we've seen many circumstances whereby we have pointed out to indiscriminate drivers who are not our customers, that they should not be parking, only to find the very same vehicles returning.

At the busiest times of year, we have over 100 individuals working in the hotel brigade. Many drive. And park. When wedding guests are arriving (usually 7 days per week in peak season) we do not see why drivers who are not our hotel guests, should be occupying parking spaces which (a) they should not ever be parking in as they are not our hotel guests, and (b) the parking space is for our arriving wedding guests. Cannot be any more straightforward.

Inconsiderate drivers? That has been applicable across circumstances such as park running events, rambling events, walking events, individual park visitors, dog-walkers, multiple sporting activities, and so on. Our private car parks, are our private car parks.

Whilst there have always been issues across all car parks, the most frequent problems we have encountered are in all car parks to the north of the Balbirnie driveway, between the hotel and Balbirnie Park golf club. Balbirnie House Hotel achieved planning consent and added all of these car parks (from memory) 2005. Factored to pricing today, the costs alone of creating those car parks, in today's money would be heading £200,000 - we then added 2005 signage saying 'Hotel Guests Only', and we have had ongoing parking problems in those areas ever since.


ASSOCIATED PROBLEMS WITH RUBBISH:

Over many years, further central Balbirnie Park (golf club car park) has had ongoing problems with members of general public parking during the night and disposing of rubbish direct from vehicles. Whilst these are of course areas outwith our ownership, we can assist local Police with future driveway vehicle records, if requested ๐Ÿ‘

Over the years we have had ongoing issues with members of the general public (who are not our hotel guests) eg using our car parks to eat Takeaways in their cars, and subsequently leave rubbish thereafter. We will now maintain security records etc

Stating the obvious, we do not see why local wildlife should be endangered by inconsiderate drivers who are not our hotel guests, leaving rubbish in our private carparks.

We consider it to be absolutely unacceptable, for any member of our hotel brigade to have to pick up rubbish thrown out of cars into our private car parks, by inconsiderate drivers who are not our hotel guests. Re Clean Neighbourhoods Act we will pass any future info to Police.


INCONSIDERATE RECREATIONAL VEHICLE DRIVERS:

We also highlight that we have continuously had ongoing problems with owners of Recreational Vehicles (and NB they are not our hotel guests!!!) using our private car parks, to park up and stay overnight, when they shouldn't even be parked here at all.

We have also previously had issues with members of the general public (not our hotel guests) leaving their private vehicles parked long term in our private car parks.


ISSUES SPECIFICALLY WITH GOLF-RELATED PARKING
We convey our very kindest regards to all members over at our park neighbours Balbirnie Park golf club. As The Courier has asked Balbirnie House to detail the historic issues we have had, we have provided the below, which are quite simply the facts of what has happened.
Stating the obvious, we have provided requested information, and are doing so as a direct result of all former inconsiderate parking.

We convey our very best and kindest regards to the golf club, for a successful 2024 season ahead, which most hopefully does not involve anyone parking in our car parks, when they should only be parking in the golf club car parks.

One of the biggest ongoing, daily recurring circumstances of inconsiderate parking has however always been from golfers. Very much hoping golfers can now fully realise that they should only be parking in the club’s very own car parks

was previously annually-repeating financial sponsor of 1st hole over at our park neighbours golf club, our old 2015 sponsor sign ⬇️ Years ago we told club pro we had ongoing problems with inconsiderate parking from club members. Nothing was done. We removed sponsorship.


We have never ever understood why members of the golf club want to repeatedly park in our hotel car parks. If they drive on 100 metres (image below at top, past club pro shop), and the member's car is then parked in golf club car park, nearer 1st tee and 18th green. Straightforward. Park in the golf club car park.

Mapping again, for ease of reference:


None of us working at Balbirnie House has ever seen the very extensive woodland car park areas which are owned by Balbirnie Park golf club, at full parking capacity, and we have therefore always been truly mystified as to why members (and visitors) want to park in our 'Hotel Guests Only' car parks, when they always have their own car parks available.

Over the years we have seen many (non member) visitors to the
golf club, parking in our car parks. Perhaps the club can initiate a new system to clarify that all such visitors should be parking in the golf club car park?

Our hotel management team have been informed by the installers of new parking signage, that they were unfortunately approached by a member of golf club (two weeks ago), saying ‘we are just going to continue parking in the hotel car parks’ - We very much hope that this does not happen. (Certainly not, as parking charge notices are applicable if users do not pay, or are not digitally permissioned to park)

Some people think that parking charge notices are not enforceable? I mention in passing, that I have myself been on the receiving end of a parking charge notice elsewhere (I was collecting a package, and the car was only in place for 11 minutes), and I can absolutely guarantee you that from the subsequent adventure in debate with the relevant company, that it was fully enforced, and I absolutely needed to (and did) make the associated payment.

Nobody at Balbirnie House wants to see any parking charge notices being issued. Our previous blog stated crystal clear:

If everyone can please just park where they are meant to park, there won't be any future issues.

We underline that despite parking problems, we have always had a happy relationship with Balbirnie Park golf club, and stating the obvious we very much wish to proceed into the future with that very same spirit of happiness as well. All best wishes one and all.


INCONSIDERATE ISSUES WITH OUR OLD ELECTRIC VEHICLE CHARGERS

Having installed completely Free to use @Tesla destination chargers ‘as a condition of use, defined for hotel guests’ 5 years ago, we have found that these were getting frequently used by Tesla drivers, who in actual fact were only visiting for the electric charge, and were not our hotel guests.

When we installed @Tesla destination chargers 5 years ago, (free to use for hotel guests), it was debatable if it was worth doing, even at cost of electricity back then. We are now at 31.5p per kW, the tripling of electricity costs is surely rendering free ev charging obsolete.

We have also previously contended with ongoing challenges whereby our previous (free) electric (7kW non-Tesla) vehicle chargers have also been taken over and used on a daily basis, by drivers who are not our hotel guests. New technology changes that as well.

Since installing Tesla destination charging points 5 years ago (we were one of the very first hotels to do so), we have had repeated problems with owners of ICE Internal Combustion Engine cars, mistakenly blocking the Tesla charging bays. New technology sorts that as well ๐Ÿ‘⚡️ 

(Bluntly put, we don't think the owners of ICE cars would be impressed if arriving at their garage to fill up with petrol/ diesel, only to find the fuel fill-up spaces all blocked by electric cars.)

SUPPLEMENTARY INFORMATION

We sometimes receive comments whenever eg there is an emerging driveway pothole? Park users think entire driveway is our responsibility? That is not the case. Fife Council are obligated to maintain. Financially: Fife Council pay 50% We pay 25% Golf club pay 25%


GENERAL PUBLIC WHO ALREADY UNDERSTAND WHERE TO PARK?:

Local fitness clubs which understand that our parking areas need to be retained for our hotel guests, always meet in the extensive General Public parking areas which are on the left driving in via the main entrance to Balbirnie Park. Totally straightforward ...

As an example, if we know about it in advance, as we always do eg with organisers of the annual Balbirnie Duathlon (previous recipient Triathlon Scotland national event of the year), we can prepare and make sure that we have parking available for all participants and organisers. We can also deliver free digitalised parking for any such events, at times when we are able to do so. Please do get in touch with any such proposals.


ENHANCED SECURITY

There have previously been circumstances (eg recent robbery thecourier.co.uk/fp/news/fife/4) whereby local Police have asked us to supply driveway vehicle footage, but we have been unable to assist. Into the future, new security cameras are now in place.


FINANCIALS

Some members of the general public apparently think that new parking arrangements and EV charging are a 2024 licence to print money? Well folks, sorry to disappoint you, but here is your financial reality check. 

And this reality check is delivered today, amongst what are very obviously the toughest trading conditions ever being experienced by the entirety of the hospitality and tourism sectors. Or as I have just read as stated even more succinctly on twitter (whilst taking a break from writing this blog) owners of Ceredigion restaurant in Wales, with UK's most in-demand Head Chef Nathan Davies, announce restaurant closure stating 'Due to the unprecedented challenges of the current financial climate'.

In context, and at the point of going live with all new parking systems, we are currently budgeting financially for combined revenue from parking and brand new EV charging, to equate to circa 1% of all existing (year 1) Balbirnie House revenue.

As destination mapping increases, and general knowledge of new electric vehicle charging capabilities accelerate, in year 2 we might be budgeting for circa 1.5% of annual revenue @BalbirnieHouse 

Unless new revenue exceeds all expectations, on this basis, it will take our company at least 2 years to recover our phase 1 £100,000 investment, let alone considering any potential further phase 2 or phase 3 investment. 

As we then progress year 3 and onwards, we very much hope that this will perhaps bring more meaningful potentials as highlighted on new signage. This is very obviously, a long term consideration. 


In the meantime, whilst we continue to fund the original £100,000 investments, we do envisage capabilities to make some minor direct contributions in and around Balbirnie House. From a commemorative perspective we allocated the first £1,000 raised, directly to driveway re-surfacing repairs. 

With weekly costs 'to open the front doors' now above £100,000 per week, any small marginal improvement we can make is very relevant indeed. 


COMPLIMENTARY PARKING 

At the point of all new parking systems going live, we have enabled complimentary parking via digitalised passports, for all couples (and all their guests) holding dates for weddings in 2023, 2024, 2025, and 2026.

As well as complimentary parking for all those future reserved weddings, we have also enabled complimentary parking for all guests attending Celebrations of Life, Milestone Anniversaries, and 6 months+ complimentary overnight parking for Local Corporate Clients on Local Privilege Rates. The latter (as does everyone else) now has the further benefit of ev charging capabilities.

Update 18.12 We have had a specific request from a local charitable organisation, asking if our state-of-the-art parking systems can align complimentary parking for future hotel charity events? Yes indeed. All best wishes Charity event bookings E: katy@balbirnie.co.uk


IMPROVEMENTS FOR DISABLED PARKING

Circa 2013, we installed new paving to deliver better ease of access from two specific Disabled Parking spaces. These now aligning for two disabled EV charging bays. This is the first time we have been able to offer this, in this location.

We are also now going to double spaces allocated for designated Disabled parking, so as to create parking for Disabled access, without electric vehicle charging. This is an additional £5,000 investment, and we hope to complete in mid January 2024. Please bear with us, as we now set out to deliver access from two additional brand new Disabled Parking spaces.


AESTHETICS
Our own entire previous parking portfolio signage was looking tired, and was also totally mismatched. As part of all investments we have renewed, and delivered a new total design, with a view to enhancing all round presentation.


The new parking portfolio signage has been graphically bespoke-designed, to reflect the aesthetics of parkland setting, and Georgian symmetry of category A listed
@BalbirnieHouse The parking info has also been designed to align to the above.

Our car parks to north-east frequently have edging damaged (as is the very case today) by drivers mistakenly driving over grass, instead of using stone-chipped access. We are awaiting delivery of £5,000 of wooden posts, which should resolve this, and improve all presentation.


FUTURE SPECIAL OCCASIONS
We are now adding detail to all info for special occasions defining that one reason why we have delivered parking portfolio upgrades, is so that we can ensure that parking spaces are always available for guests attending those special occasions.


FOR THE CONVENIENCE OF THE GENERAL PUBLIC PARKING
We have added brand new signage highlighting exactly where that is. As you enter main driveway on left.




Twitter thread and article ๐Ÿงตdelivered by myself, Nicholas Russell MD Should anyone have any further queries in any of these regards please do feel free to contact me direct: E: nicholas@balbirnie.co.uk

Very much hoping that all explanation can enable comprehensive understanding of all evolution.

*Update 17.12.2023* All above information has been supplied yesterday morning at the request of live news editorial at The Courier. Their article published last night.

Should you wish to read The Courier article, here's a direct link:

Image credit: Our sincere thanks to The Kilted Photographer, for the amazing drone image below, as published by The Courier.



In what is now blog two of a Trilogy on new investments, we mentioned:

If by any chance there are any news publications or media sources which would like to use Balbirnie House as a category A listed cultural heritage case study, NB currently sitting with £25 million insurance re-instatement value, please do feel free to contact me direct. 

Our company management team and entire hotel brigade are very much looking forward to the new future across the span of parking portfolio. And looking way ahead into the distant future (year 3 and beyond), when revenue from parking and electric vehicle charging eventually exceeds all costs and investments we have made thus far (and will subsequently potentially add to), if this makes an eventual contribution to the category A listed 1777 national treasure, then that will be wonderful to see as well.

State-of-the-art flexible use parking management, parking absolutely guaranteed for our tens of thousands of annual hotel guests, an epic potential (only at 50% use) to deliver 4 million miles per year of environmentally-friendly electric vehicle driving, and therefore a great new contribution to future sustainability. Onwards we go.

All best wishes,

Nicholas

Nicholas Russell 
MD Balbirnie House